Примеры письменных жалоб и извинений на английском
Искусство жаловаться и извиняться на английском: ваш путеводитель: Примеры письменных жалоб и извинений на английском
Here are examples of written complaints and apologies in English, categorized for clarity and context.
Formal Complaint Letter Example
A formal complaint letter should clearly state the issue, provide relevant details, and request a specific resolution.
| Component | Example |
|---|---|
| Salutation | Dear Sir/Madam, |
| Statement of issue | I regret to inform you that on October 5, 2025, I received a television set (Order #12345) which had visible scratches on the screen. The packaging appeared intact upon delivery, suggesting the damage occurred prior to shipment. |
| Request for action | I kindly request that you either replace the item with a new, undamaged unit or issue a full refund. |
| Deadline and closing | Please respond to this matter within 7 business days. I look forward to your prompt resolution. Best regards, [Your Full Name] |
Informal Apology Letter Example
Informal apologies are used with friends or family and emphasize personal emotion.
| Component | Example |
|---|---|
| Salutation | Dear Mom, |
| Expression of regret | I’m so sorry for missing your birthday dinner last night. I know how much it meant to you, and I feel terrible for not being there. |
| Explanation (optional) | I got caught up at work with an unexpected deadline, but that’s no excuse. |
| Reconciliation | I’d love to take you out this weekend to celebrate properly. Please forgive me. With love, [Your Name] |
Business Apology Letter Example
Business apologies maintain professionalism while acknowledging fault and offering compensation.
| Component | Example |
|---|---|
| Salutation | Dear Mr. Lupin, |
| Acknowledgment of fault | We were distressed to learn that the TV set delivered to you on April 24 arrived scratched. We sincerely apologize for this unfortunate incident. |
| Solution offered | We are prepared to exchange your damaged TV for a new one at no additional cost. |
| Closing | Thank you for your understanding. We value your patronage and hope to serve you again. Sincerely, Mr. Dereck Smith, General Manager |
Key Phrases for Apologies
Use these expressions depending on context and formality.
Formal Apologies
- I am writing to apologize for [issue]. 8
- Please accept my sincerest apologies for any inconvenience caused. 11, 8
- We deeply regret the error and are taking steps to prevent recurrence. 9
Informal Apologies
- I’m really sorry for being late — it was inexcusable. 15
- I owe you an apology for what I said earlier. 8
- I can’t describe how sorry I am. 8
Key Phrases for Complaints
Use these to structure a clear and effective complaint.
Opening
- I am writing to express my dissatisfaction with [product/service]. 14
- Unfortunately, I have encountered a problem with [item]. 17
Detailing the Issue
- The product arrived damaged, with visible cracks on the surface.
- Despite multiple attempts, your support team has not resolved the issue.
Requesting Resolution
- I request a full refund or replacement at your earliest convenience. 6
- I expect a response within 5 business days. 17
These examples and phrases can be adapted for emails, letters, or formal communications in both personal and professional contexts 10, 6