How to handle difficult situations in English phone conversations

To handle difficult situations in English phone conversations, it is important to develop strong listening and speaking skills, remain calm and patient, and use clear, empathetic communication. Key strategies include actively listening to the other person, acknowledging their feelings, staying composed even if the conversation becomes tense, and using polite language and reassuring tones. Preparation for specific challenges like explaining difficult information, managing misunderstandings, or de-escalating emotions is also helpful.

Effective techniques involve:

• Using short, clear sentences to ensure understanding
• Expressing empathy and understanding the other person’s concerns
• Asking clarifying questions to avoid miscommunication
• Staying polite and professional throughout the call
• Summarizing the conversation to confirm mutual understanding before ending the call

These approaches help manage stress and maintain control of the conversation while fostering a positive interaction despite difficulties. ^{1, 2, 3}

Ссылки

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