What should I say if I want to return an item at the supermarket

If you want to return an item at the supermarket, you can politely say:

• “I would like to return this item, please.”
• “May I get a refund for this product?”
• “Can I see your return policy?”
• “I’d like to return this; it wasn’t what I expected.”
• “This item doesn’t work, and I need to return it.”

It is helpful to have your receipt or proof of purchase ready, as most stores require this to process the return smoothly. If needed, you can also explain the reason simply, for example, “It was the wrong item,” “It didn’t fit,” or “It’s faulty.”

In German supermarkets, you could say: “Könnte ich das bitte zurückgeben?” which means “Could I please return this?” ^{1, 4, 6}

References

• Can you return things to REWE? : r/germany

• Shopping in a retail store: Your consumer rights in Germany

• What can you return at the supermarket? : r/Austria

• What should I say if I want to return an item at the checkout

• Refund Policy | Product Information

• Returning an Item – Everyday English Dialogues

• How to return merchandise bought online or in-store

• English conversation practice | returning an item to a store

• What is your refund policy?

• How to Ask for a Refund in English

• What’s Your Return Policy? English Vocabulary for Shopping