What are common polite expressions used in Japanese calls

Common polite expressions used in Japanese telephone calls often involve specific phrases and language styles that express respect and consideration. Typical polite expressions include formal greetings and acknowledgments such as もしもし (Moshi moshi) used when answering the phone, which is a standard way to say “hello” on calls. Other polite elements include using respectful or humble language forms known as keigo, which consist of honorific and humble verbs and expressions to show respect to the listener. Phrases like お世話になっております (Osewa ni natte orimasu) meaning “Thank you for your support/help” are commonly used to start a call in a business context. Additionally, callers often use phrases to check if it is a convenient time for the recipient, like お時間よろしいでしょうか (Ojikan yoroshii deshou ka) meaning “Is this a good time?” Closing the call politely is also important, with expressions like 失礼いたします (Shitsurei itashimasu) meaning “Excuse me” or “Thank you and goodbye,” often used.

These expressions emphasize maintaining a respectful tone, exhibiting politeness and appropriate social hierarchy during the conversation. The use of keigo is a distinctive feature of politeness strategies in Japanese phone calls, playing a critical role in formal and business interactions. ^{2, 14, 17, 20}

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