How to answer a business call politely in Mandarin

To answer a business call politely in Mandarin, start with a formal greeting and identify yourself or your company. For example, you can say:

• 喂，您好，这里是[Company Name] (Wèi, nín hǎo, zhèlǐ shì [Company Name]) — “Hello, this is [Company Name].”
• 喂，您好，我是[Your Name] (Wèi, nín hǎo, wǒ shì [Your Name]) — “Hello, this is [Your Name].”

If you need to ask who the caller is, say:

• 请问您找哪位？(Qǐng wèn nín zhǎo nǎ wèi?) — “May I ask who you are looking for?”

Using 您 (nín) instead of 你 (nǐ) shows politeness and respect, which is important in business contexts. Closing the call politely can be done by saying:

• 再见，很高兴和您通话，保持联系 (Zàijiàn, hěn gāoxìng hé nín tōnghuà, bǎochí liánxì) — “Goodbye, it was nice talking to you, let’s keep in touch.”

These phrases and etiquette will help make a professional and polite impression on business calls in Mandarin.

References

• Mastering Telephone Etiquette in Mandarin Phone Calls

• Chinese Business Etiquette-商务电话礼仪 Make a phone call

• How to Talk on the Phone in Mandarin Chinese

• HOW TO - Take a Phone Call in Chinese

• Chinese Phone Call Phrases for Smoother Communication

• 【Learn Chinese】Let’s make a Phone Call in Chinese

• How to Start a Nice Business Conversation

• Making and Answering Phone Calls in Business Occasion

• Chinese Conversation: How to answer a phone call?

• How to talk on the phone in Mandarin Chinese 如何用中文 …