How does small talk impact task performance in Chinese professional settings

Small talk in Chinese professional settings positively impacts task performance by strengthening interpersonal relationships and boosting relational energy and positive affect among employees. In China, where guanxi (the cultivation of personal relationships) is highly valued, workplace small talk serves as a strategic tool to build networks. This enhanced relational energy and positive mood from small talk directly and indirectly improve employees’ task performance.

This means that contrary to viewing small talk as a distraction, in Chinese workplaces it is seen as beneficial because it fosters connections that elevate work motivation and efficiency, contributing to better overall task outcomes. ¹

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