What should I say if I want to return an item at the checkout

If you want to return an item at the checkout, you can say polite and clear phrases like:

• “I would like to return this item, please.”
• “May I get a refund for this product?”
• “Can I see your return policy?”
• “I’d like to return this; it wasn’t what I expected.”
• “This item doesn’t work, and I need to return it.”

Make sure to have your receipt or proof of purchase ready, as stores usually require this to process the return smoothly. These phrases communicate your intention clearly and politely to the staff at the checkout. ^{2, 6}

References

• Is it allowed in Germany to return a product to a store if you …

• What should I say if I want to return an item at the checkout

• Online Return Tips: How to Return Online Orders

• Faq | Returns and Refunds | How can I return my order?

• How To Return | Help | ZARA Germany

• English conversation practice | returning an item to a store

• How can I return my items?

• How To Write a Return Policy in 2025 (+ Free Template)

• How To Write a Return Policy in 5 Easy Steps

• Return Reasons: Strategies and Examples

• Important Things To Keep In Mind When Handling Returns