When should I switch to keigo at work
You should switch to keigo at work generally in these situations:
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Always use keigo in the workplace as a basic rule, especially when you are new to a company. It is safe to use keigo with your boss, subordinates, clients, and colleagues until you understand the company hierarchy well. This is a common expectation in Japanese business culture to show respect and professionalism.
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Use keigo with older people, senior colleagues, team leaders, and anyone above your position in the company’s chain of command. Keigo shows respect for hierarchy and authority.
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When communicating with customers or clients, use keigo to foster trust and avoid offense.
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In formal settings like meetings, phone calls, emails, and interactions with superiors, keigo is essential.
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For new graduates in traditional Japanese companies, use keigo with seniors but tamego (casual speech) with other new graduates in the same year.
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If others start using more casual language with you, you may gradually adjust your style, but it is better to start more polite and then tone down if appropriate.
Overall, starting with keigo is recommended until you become familiar with your work environment and company culture. Using keigo correctly demonstrates respect, professionalism, and cultural sensitivity, which are highly valued in Japanese workplaces. 1, 2, 3