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How do I politely complain in Russian to a service provider

Expressing Complaints and Apologies in Russian: A Practical Guide: How do I politely complain in Russian to a service provider
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To politely complain in Russian to a service provider, use formal and respectful language with phrases that soften the complaint and show politeness. Common polite phrases include:

  • Start politely: “Извините, пожалуйста” (Excuse me, please) or “Будьте добры” (Would you be so kind).
  • Express the complaint factually without anger: “У меня возникла проблема с…” (I have a problem with…) or “К сожалению, качество услуги было не на высоте” (Unfortunately, the service quality was not up to standard).
  • Add polite requests: “Могли бы вы, пожалуйста, помочь мне с этим?” (Could you please help me with this?).
  • Use “пожалуйста” (please) generously to stay courteous.
  • End by suggesting a reasonable solution like “Буду признателен, если вы сможете это исправить” (I would appreciate it if you could fix this).

Example polite complaint:

“Извините, пожалуйста, у меня возникла проблема с вашим сервисом. К сожалению, качество услуги было не на высоте. Могли бы вы, пожалуйста, помочь мне с этим? Буду признателен за вашу помощь.”

This approach respects the service provider while clearly stating the issue and seeking a constructive resolution, which is appreciated in Russian communication culture.

References

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