
What are key vocabulary terms for Spanish customer service calls
Key vocabulary terms for Spanish customer service calls often include greetings, common phrases, and terminology related to resolving customer issues. Here are important terms and phrases used in Spanish customer service calls:
- Hola (Hello)
- Buenos días / Buenas tardes (Good morning / Good afternoon)
- ¿En qué puedo ayudarle? (How can I help you?)
- ¿Cuál es su número de cuenta? (What is your account number?)
- ¿Podría darme más detalles? (Could you give me more details?)
- Un momento, por favor (One moment, please)
- Gracias por su paciencia (Thank you for your patience)
- Estoy verificando la información (I am checking the information)
- Su solicitud ha sido procesada (Your request has been processed)
- ¿Hay algo más en lo que pueda ayudarle? (Is there anything else I can help you with?)
- Disculpe las molestias (Sorry for the inconvenience)
- Gracias por llamar (Thank you for calling)
- Por favor, espere en la línea (Please hold on the line)
- Transferiré su llamada (I will transfer your call)
- Servicio al cliente (Customer service)
- Problema técnico (Technical problem)
- Facturación (Billing)
- Devolución (Refund)
- Cancelación (Cancellation)
- Reembolso (Reimbursement)
- Confirmación (Confirmation)
- Queja (Complaint)
These terms and phrases are essential for effective communication and problem resolution in Spanish customer service calls, facilitating clear understanding between the agent and the customer. Practical use of polite and clear language is also key to maintaining good customer relations. 1
References
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