Expressions utiles pour communiquer avec un client anglophone
Excellez dans la banque et la finance en anglais: Expressions utiles pour communiquer avec un client anglophone
Pour communiquer efficacement avec un client anglophone, voici une sélection d’expressions utiles adaptées à différentes étapes du contact, allant de l’accueil à l’assistance :
Accueillir un client
- Good morning / Good afternoon / Good evening.
- Hello! How can I help you today?
- Welcome to [Company Name]!
- It’s a pleasure to meet you.
- Is this your first time with us?
- How can we assist you on this fine day?
- I’m [Your Name], and I will be assisting you today.
Poser des questions pour mieux comprendre le besoin
- What brings you in today?
- Are you looking for something specific?
- How can I assist you further?
- Do you have an appointment?
- May I have your name, please?
- Who are you here to see?
Donner des informations et orienter
- Let me show you the way.
- Our [service/department] is on the second floor.
- If you have any questions, please don’t hesitate to ask.
- Please take a seat; someone will be with you shortly.
- I can provide you with a brochure that details all our services.
Gérer les appels et requêtes (service client)
- I appreciate your patience.
- One moment, please.
- Thank you for calling.
- Could you please repeat that?
- I apologize for the inconvenience.
- Bear with me and we will find a solution.
- I’m doing everything I can to solve this.
Expressions de politesse et courtoisie
- Thank you for your patience.
- I’d be happy to assist you with…
- It’s my pleasure.
- Please let me apologize for this mistake.
- Is there anything else you would like to know?
Ces expressions permettent d’instaurer une communication professionnelle chaleureuse et claire, indispensables pour un bon service client anglophone, que ce soit en face à face ou par téléphone. 1, 2, 5