E-mails en anglais : modèles pour une communication percutante
Voici un guide complet et des exemples de modèles d’e-mails professionnels en anglais, avec une structure claire, un vocabulaire adapté et des exemples pratiques.
Structure d’un e-mail professionnel en anglais
Un e-mail professionnel bien rédigé en anglais suit généralement cette structure :
- L’objet (Subject) : clair et précis en quelques mots (ex. Request for information, Meeting confirmation).
- La formule d’appel (Salutation) : selon le niveau de formalité, par exemple Dear Mr. Smith, Dear Sir/Madam, ou plus informel Hi John.
- Introduction : une phrase pour saluer ou introduire la raison de l’e-mail (ex. I hope this email finds you well. I am writing to…)
- Corps du message : exposer clairement les informations, la demande, ou les détails nécessaires.
- Conclusion : une phrase indiquant les prochaines étapes ou remerciant le destinataire.
- Formule de politesse de fin : Best regards, Kind regards, Yours sincerely, etc.
- Signature : nom, poste, contact.
Exemples de modèles d’e-mails professionnels
1. Demande d’informations
Subject: Request for information on training programs
Dear Ms. Thompson,
I hope this email finds you well. I am writing regarding the professional development programs offered by your organization. Could you please provide information about the upcoming English training courses for our marketing team?
Specifically, I would like to know:
- Course duration and schedule
- Pricing for group bookings
- Available dates in Q2 2024
Please find attached our company profile for your reference. I would appreciate your response by March 15th as we need to finalize our training budget.
Thank you for your time and assistance.
Best regards,
David Chen
HR Manager
ABC Corporation
2. Confirmation de rendez-vous
Subject: Meeting Confirmation – Thursday at 2 PM
Dear Mr. Johnson,
I’m writing to confirm our meeting scheduled for Thursday at 2 PM at your office.
Please let me know if anything changes.
Best regards,
[Your Name]
3. Relance commerciale
Subject: Follow-up on proposal submission
Hello Mark,
Just following up on the proposal I sent last week. Let me know if you have any questions or feedback.
Kind regards,
[Your Name]
4. Réclamation diplomatique
Subject: Delivery delay - Order #2024-156
Dear Customer Service Team,
I hope you are well. I’m writing regarding our order #2024-156 placed on February 10th. The expected delivery date was March 1st, but we have not yet received the shipment. Could you please provide an update on the delivery status?
This order contains materials critical to our production schedule, and the delay is impacting our operations.
I would appreciate your prompt response and a revised delivery timeline. If there are any issues we should be aware of, please don’t hesitate to contact me directly.
Thank you for your attention to this matter.
Yours sincerely,
Mark Williams
Procurement Manager
Manufacturing Plus Inc.
Phrases utiles pour démarrer un mail professionnel
- I hope this message finds you well.
- I am writing to request…
- I’m writing with regard to…
- Following up on your last email…
Ces modèles sont à adapter en fonction du contexte professionnel et de la relation avec le destinataire. Toujours adopter un ton poli et clair est essentiel.
Cette approche aidera à rédiger des mails professionnels efficaces en anglais, précis et professionnels.